Approval mode

Approval mode lets you review each request before someone can attend. It suits curated communities and events with limited spots.

How it works

1. Someone requests a ticket for your event
2. You get an email
3. You approve or reject the request
4. They are told your decision

On paid events, people add a card when they request. The amount is reserved on their card, and they're only charged when you approve.

Turning it on

When creating or editing an event, switch on Require approval under Event options.

Reviewing requests

Go to Events in your host dashboard, click the event and open the Requests tab. You can also get there:

• From the request count on the event in your Events list
• With Review requests in the event's … menu
• From needs you on your Overview or the event's Overview
• From the link in the request email

Requests are grouped into three sections:

• to review: waiting for your decision
• awaiting payment: approved, with a deadline to pay
• expired: the deadline passed and the spot was released

Each request shows the person's name and email, how many tickets they want, their answers to your booking questions under Their answers, and their guests' details if they are bringing others. On paid events it also shows Card reserved and the amount they'll be charged.

Approving

Click Approve:

• On free events the person is confirmed straight away
• On paid events their card is charged and they're confirmed straight away

A reserved card is held for about a week. If a request has waited 5 days, we email you a reminder. If you approve after the card is released, or the charge doesn't go through, the person gets a link to pay instead. Requests made in the Weeknights app also pay with a link.

Rejecting

Click Reject. You can add a reason, and the person is told their request wasn't approved. Their reserved card is released, so they're never charged.

Payment deadlines

When someone pays with a link:

1. An approved attendee gets up to 48 hours to pay, but not past the event start. If you approve close to the event the deadline is shortened to fit, and same-day approvals always get at least 2 hours.
2. With less than 24 hours left, they get a reminder email.
3. If they don't pay in time the request expires. The spot is released, the request moves to Expired, and you get an email.

Expired requests can't be re-approved. The spot is open for new bookings, and if your event has a waitlist the next person is notified.

When to use it

Use approval mode for small gatherings where you want to know who is coming, or when you are shaping a particular mix of people. Skip it for large public events, or when fast sign-up matters more than review.