Getting a refund

Requesting a refund

Refunds are issued by the host.

1. Open My Tickets and choose your ticket
2. Click Can't make it? Request a refund
3. An email to the host opens. Let them know you can't make it.

If the host refunds you, you get the full ticket price back on your original payment method. It usually arrives within 5-10 business days, depending on your bank.

Automatic refunds

• The event is cancelled: every paid ticket is refunded automatically and you get an email
• You never paid: if an approved request expires before you pay, you were never charged

Pending requests

A request that hasn't been approved yet doesn't need a refund. Open the ticket and click Cancel request. If your card was reserved for it, the reservation is released.

Your spot

Once you are refunded, your ticket is cancelled and the spot is freed. If the event has a waitlist, the next person is told.