Refunding tickets

How to refund a ticket

1. Go to Events in your host dashboard and click the event
2. Open the Guests tab
3. Open the menu on the guest's row
4. Choose Refund ticket and confirm

On a free ticket the same option is called Cancel ticket.

What happens next

• The full ticket price goes back to the attendee's original payment method
• The attendee gets an email
• Their ticket is cancelled and the spot opens up. If your event has a waitlist, the next person is notified.
• The Weeknights fee is returned to you, so a refund never leaves you out of pocket

Refunds are sent straight away. They usually take 5-10 business days to show up, depending on the attendee's bank.

Full refunds only

You can refund the whole ticket. Partial refunds aren't available.

Automatic refunds

• Cancelling an event refunds every paid ticket. See Cancelling an event.
• Unpaid approved requests that expire are never charged, so there is nothing to refund

When attendees ask

Attendees can cancel their own request while it is still waiting for your approval. Once a ticket is confirmed they can't cancel it themselves. They use Can't make it? Request a refund on their ticket, which emails you, and you decide whether to refund.