Refunding tickets

Sometimes you need to refund an attendee. Here's how refunds work on Weeknights.

When to refund

Common reasons for refunding:

• Attendee can no longer make it
• Event capacity changed
• You need to remove someone from the guest list
• Event circumstances changed significantly

How to issue a refund

1. Go to Host > Events
2. Click on your event
3. Go to the Attendees tab
4. Find the attendee you want to refund
5. Click Refund
6. Confirm the refund

What happens when you refund

• The full ticket price is returned to the attendee
• The refund goes to their original payment method
• The attendee receives an email confirmation
• Their ticket is cancelled
• A spot opens up for someone else

Refund timeline

• Processing: Refunds are processed immediately
• Bank arrival: Typically 5-10 business days, depending on the attendee's bank

Partial refunds

Currently, Weeknights supports full refunds only. You cannot issue partial refunds through the platform.

Automatic refunds

Refunds happen automatically when:

• You cancel an event (all attendees are refunded)
• A paid ticket expires before payment (no refund needed, no charge occurred)

Fees and refunds

When you issue a refund:

• The full ticket price is returned to the attendee
• Stripe processing fees are not refunded to you (this is Stripe's policy)

Attendee-initiated cancellations

Currently, attendees cannot cancel and refund their own tickets through the platform. They should contact you directly to request a refund.

Next steps

• Cancelling an event - Cancel and refund everyone
• Managing your guest list - View and manage attendees