Refunding tickets

Sometimes you need to refund an attendee. Here's how refunds work on Weeknights.

When to refund

Common reasons for refunding:

Attendee can no longer make it
Event capacity changed
You need to remove someone from the guest list
Event circumstances changed significantly

How to issue a refund

Go to your host dashboard > Events
Click on your event
Go to the Attendees tab
Find the attendee you want to refund
Click Refund Ticket
Confirm the refund

What happens when you refund

The full ticket price is returned to the attendee
The refund goes to their original payment method
The attendee receives an email confirmation
Their ticket is cancelled
The spot opens up again, and if your event has a waitlist, the next person is notified

Refund timeline

Processing: Refunds are processed immediately
Bank arrival: Typically 5-10 business days, depending on the attendee's bank

Partial refunds

Currently, Weeknights supports full refunds only. You cannot issue partial refunds through the platform.

Automatic refunds

Refunds happen automatically when:

You cancel an event (all attendees are refunded)
A paid ticket expires before payment (no refund needed, no charge occurred)

Fees and refunds

When you issue a refund:

The full ticket price is returned to the attendee
The Weeknights platform fee is returned to you as well, so a refund never leaves you out of pocket

Attendee-initiated cancellations

Attendees can cancel their own request while it's still waiting for your approval. Once a ticket is confirmed or paid, they can no longer cancel it themselves and should contact you to request a refund.

Next steps

Cancelling an event - Cancel and refund everyone
Managing your guest list - View and manage attendees